Privacy Policy

1. Information We Collect

To provide you with a safe, personalised, and fully functional gaming experience on bac77, we collect several categories of personal and non-personal data. The types of information we may gather include:

• Identity data: full name, date of birth, and copies of government-issued identification documents provided during the KYC verification process.
• Contact data: email address, mobile phone number, and residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, or elsewhere).
• Financial data: payment method details such as bKash wallet numbers, Nagad account references, Rocket references, and transaction histories related to deposits and withdrawals.
• Technical data: IP address, device type, browser type and version, operating system, time-zone setting (Bangladesh Standard Time, UTC+6), and cookies.
• Usage data: pages visited, games played (including slots, cricket betting, and live casino sessions), bets placed, session duration, and click-path behaviour within bac77.

We collect this information directly from you at registration, through your ongoing use of the platform, and automatically via cookies and analytics technologies embedded in our site. We do not knowingly collect data from individuals under the age of 21.

2. How We Use Your Information

bac77 uses the personal data we collect for clear, legitimate purposes only. We do not sell your data to third parties. Specifically, we use your information to:

• Register and maintain your bac77 account, including identity verification (KYC) as required for responsible and lawful operation of an online betting platform.
• Process deposits and withdrawals through payment partners such as bKash, Nagad, and Rocket, and maintain accurate financial records of your account activity.
• Deliver and improve our gaming services, including cricket betting markets, live casino tables, slot games, and crash games, in a way that is relevant to your preferences.
• Communicate with you regarding your account, promotional offers, platform updates, and responsible gaming reminders via email or SMS (where you have opted in).
• Detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and any other activities that violate our Terms & Conditions or applicable law.
• Comply with applicable legal obligations and respond to lawful requests from regulatory or law-enforcement authorities.

3. Legal Basis for Processing Your Data

We process your personal data on the following lawful bases: (a) Contractual necessity — processing is required to perform the contract between you and bac77, for instance to process your bets, manage your account, and handle payments. (b) Legitimate interests — we have a legitimate interest in preventing fraud, securing the platform, and improving our services, provided these interests are not overridden by your rights. (c) Legal obligation — we may be required to process certain data to comply with applicable laws and regulations.

Where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

4. Sharing and Disclosure of Your Data

bac77 does not sell, rent, or trade your personal information to third parties. We may, however, share data in the following limited circumstances:

• Service providers and payment processors: trusted partners who assist us in operating the platform, including payment gateways that facilitate bKash, Nagad, and Rocket transactions. These parties are bound by strict data-processing agreements and may only use your data to fulfil their specific contractual obligations to us.
• Game providers: software studios such as Pragmatic Play, Evolution Gaming, and Spribe may receive anonymised session or technical data to support game delivery and troubleshooting. They do not receive your full identity or financial data.
• Legal authorities: where required by law, court order, or governmental regulation, we may disclose your data to competent authorities. We will notify you of such requests where legally permitted to do so.

All third parties with whom we share data are required to maintain the confidentiality of your information and to process it only for the purposes for which it was shared. We do not allow them to use your personal data for their own marketing purposes.

5. Cookies and Tracking Technologies

bac77 uses cookies and similar tracking technologies to enhance your user experience, keep you logged in securely, and understand how our platform is being used. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies: essential cookies (required for the site to function), functional cookies (to remember your preferences), and analytics cookies (to measure page performance and user behaviour in aggregate).

You can control or disable non-essential cookies through your browser settings. Please be aware that disabling certain cookies may affect the functionality of some features on bac77, including keeping you signed in during your gaming session. Continued use of our platform after adjusting cookie settings constitutes acceptance of this policy.

6. Data Retention

We retain your personal data for as long as your bac77 account remains active or as long as needed to provide you with our services. In most cases, this means retaining your account data for the full period during which you maintain a registered account with us.

After your account is closed, we may retain certain data for up to five years to comply with our legal and regulatory obligations, including anti-money laundering record-keeping requirements. Financial transaction records may be retained for up to seven years. Once the applicable retention period expires, we securely delete or anonymise your data so it can no longer be associated with you.

7. Your Rights Regarding Your Personal Data

bac77 respects your rights in relation to the personal data we hold about you. You are entitled to exercise the following rights at any time by contacting us:

• Right of access: you may request a copy of the personal data we hold about you and information about how it is being used.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: in certain circumstances, you may ask us to delete your personal data where it is no longer required for the purpose for which it was originally collected, subject to our legal retention obligations.
• Right to restrict processing: you may request that we temporarily limit how we use your data while a query or complaint is being resolved.
• Right to object to processing: where we rely on legitimate interests as our legal basis, you may object to our processing of your data. We will consider and respond to your objection in good faith.

To exercise any of these rights, please contact our data support team at [email protected]. We will respond to all verified requests within 30 calendar days. Please note that certain rights are subject to conditions and exceptions under applicable law, and exercising some rights may affect your ability to use the full features of bac77.

8. Security of Your Personal Data

bac77 takes the security of your personal information seriously and implements industry-standard technical and organisational measures to protect it. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, access controls restricting data access to authorised personnel only, and regular internal security reviews.

While we take all reasonable steps to safeguard your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users promptly and take all appropriate remedial steps. If you suspect any unauthorised access to your bac77 account, please contact us at [email protected] immediately.

9. Children's Privacy and the 21+ Requirement

bac77 is strictly an adult gaming platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or store personal data from anyone under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data from our systems immediately. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing online gaming platforms. If you believe a minor has created an account or provided personal information on bac77, please notify us at [email protected] without delay.

10. Updates to This Privacy Policy

bac77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service features. When we make material changes, we will update the effective date at the top of this document and, where appropriate, notify registered users via email or a prominent notice on the bac77 website.

Your continued use of bac77 following the posting of any revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically so you are always aware of the current terms governing the use of your personal data on our platform.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bac77 handles your personal data, please contact our support team. You can reach us by email at [email protected]. Our team is available 24/7 and will make every effort to respond to your enquiry promptly. All privacy-related correspondence is treated with strict confidentiality.